At Forklift Pro, we are committed to providing reliable delivery and transparent policies for all forklift purchases across Australia. Please read our shipping and returns policy carefully before placing an order.
Shipping & Delivery
Forklift Pro offers delivery services across all major cities and regional areas in Australia.
Processing Time
Once an order has been confirmed and payment has been received, our team will begin processing the shipment immediately. Orders are typically prepared for dispatch within 1–2 business days.
Delivery Time
Delivery times may vary depending on your location and the availability of transport services.
Estimated delivery timeframes:
3 – 5 days
Customers will be notified once their forklift has been dispatched and provided with tracking or delivery details where available.
Delivery Fees
Shipping costs vary depending on:
Forklift size and weight
Distance from our warehouse
Delivery location
A delivery quote will be provided before finalising your purchase.
Delivery Requirements
To ensure a smooth delivery process, customers must:
Provide accurate delivery information
Ensure the delivery location is accessible for heavy transport vehicles
Arrange unloading equipment if required, unless otherwise agreed
If delivery cannot be completed due to access issues or incorrect information, additional delivery charges may apply.
Inspection Upon Delivery
We strongly recommend that customers inspect the forklift upon delivery.
If any damage occurred during transport, please:
Note the damage with the delivery driver
Take photos of the forklift
Contact our team within 24 hours of delivery
Failure to report transport damage within this timeframe may affect the ability to process a claim.
Returns & Refunds
At Forklift Pro, we strive to ensure every customer is satisfied with their purchase.
Return Eligibility
Returns may be accepted under the following conditions:
The forklift received is significantly different from the description
The forklift has major mechanical faults that were not disclosed
The incorrect machine was delivered
All return requests must be submitted within 7 days of delivery.
Non-Returnable Situations
Returns will generally not be accepted if:
The forklift has been used or modified after delivery
Damage occurred due to improper handling or misuse
The customer simply changes their mind
Return Process
To request a return:
Contact our support team with your order number
Provide photos or videos showing the issue
Our team will review the request and respond within 3–5 business days
If the return is approved, we will arrange the return transport or provide instructions.
Refunds
Once the forklift has been returned and inspected, approved refunds will be processed within 7 days.
Refunds will be issued via the original payment method unless otherwise agreed.
Please note that delivery and transport costs may not be refundable unless the return is due to an error on our part.
Contact Us
If you have any questions regarding shipping, delivery, or returns, please contact our team.
Forklift Pro
Australia
Call: 0489 979 283